The only constant in life (and in business!) is CHANGE! So, especially these days, we ALL need to be change agents - taking personal responsibility for improving our own performance in whatever part of the business we operate.
To stay on top of some of the elements that we need to monitor, here are ten key questions for Change Agents, based on an idea from Harvard Business Magazine...
1. Do you see opportunities the competition doesn't see? Do you look for different ways to see the world and your customers?
2. Do you have new ideas about where to look for new ideas? Do you tap the brains of your team?
3. Are you the 'most' something (most efficient; most creative; most caring; etc)?
4. If your company went out of business tomorrow, who would miss you and why? Who are your raving fans?
5. Have you figured out how your organization's history can help to shape its future? Learn from the past to create a better result in the future!
6. Can your customers live without you? What would they do if your product or service was no longer available from you?
7. Do you treat different customers differently? If so, how? If not, why not?
8. Are you getting the best contributions from the most people? Are you accessing all of the potential of all of your people?
9. Are you consistent in your commitment to change? Do you recognise that change is a journey, not a destination?
10. Are you learning as fast as the world is changing? What are you doing to increase the speed of your learning?
Use these questions as an audit of your attitude to change and take action on any that are real gaps in your change strategy. Remember, a positive attitude is always the best place to start. Believing that there will be a good outcome of the change program is half the battle!
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